SECTION 2
Chapter 5:
The One Who Didn't Wait
4 minute read
The conversation with Devon went faster than Reid expected. Since they were all working to onboard the same client’s success, it quickly became obvious that his Relevant Business Result was also the product utilization rate. His Value-Added Outputs were not the same as Ingrid’s; they were different outputs feeding the same result.
By midweek he had two complete sets and Amara up next. Tomás was on a business trip. which he’d use as Using the previously scheduled quarterly reviews early next week, he’d have a second conversation with three of the five, if he chose to have one with Dani. He used to dread reviews the old way, subjective, built on a manager’s impression. That’s how he’d lost Dani Chen. This time he looked to the reviews as a whole new experience.
***
The conversation with Amara stopped him.
She came in on Thursday afternoon already holding her phone instead of a notepad. Reid reached for the two blank worksheets anyway.
"I already have this," Amara said, turning her phone so he could see it. "I’ve been using the app for a couple of months—someone from my old job told me about it; he swore by it."
She told Reid how she had been trying to capture past metrics—from the past 14 months in this job, and from her past job—while she still remembered them, and to help her learn how to use the app. Only in the last three weeks had she started to enter new data.
"I should apologize for not coming sooner," she said. "The app’s been prompting me for weeks to identify and gain agreement on my Relevant Business Results and Value-Added Outputs with my manager. It even has the agendas for those conversations. I just kept waiting for the right moment."
Reid smiled. "This is the right moment."
She had already determined that the product utilization rate could be a good Relevant Business Result, but wasn’t sure how to best capture the metric. She also had a couple of other ideas for Relevant Business Results that they discussed.
Amara had also identified a Value-Added Output—implementation errors caught before a customer ever saw them—connected to the same result, and had been collecting data for the last month. Together they tightened and agreed on the criteria and identified another Value-Added Output.
“Amara, you’ve had this app for two months. What is your impression of it?”
Amara replied, “Admittedly, today, now that we’ve talked it through, it all makes sense. I now feel I know what value looks like and how to measure it.”
It was manager and employee coming to an agreement on v that mattered. . Amara hadn’t been waiting for anyone. She’d been producing all along. But now, the clarity was what lit her up, line by line.
She broke into his thoughts. “Can I try the Share feature with you?”
Relevance Microphone: The Meaningful Competence Toolkit tool that supports sharing your value. In the app, it runs on a Share Code and a Share Profile—you choose what’s included, then send it once or on a schedule you set.
“Sure. Show me. I don’t know that feature yet.”
“Now that you have the app, you can give me your share code. With that code I can set up a share profile that sends you my current metrics. I think it’ll be easier than trying to write and rint out a status report.”
Reid found and read out his share code.
"You’ll see my current data within a couple of hours," she said. "In the Share section of your app. "
"Thanks," Reid said. He was actually looking forward to it.
***
By the end of Thursday, Reid had met with three of his five employees. Ingrid’s worksheets had been complete before she left the room that first afternoon. Devon moved almost as quickly, happy to have a new app, and thrilled that using it could help his career. And Amara needed no worksheet at all; she’d built her own already, using the app, on her own time. All Reid had to do was look and agree.
That left Tomás; he trained and supported every customer through implementation and knew the product better than anyone, but he'd been on a business trip, so no time for a first meeting this week. Then there was Dani, whom Reid hadn’t scheduled at all. She was walking out the door. Would she even care to meet?
Reid stayed late Thursday and wrote another draft of the headcount justification from what they’d completed. It looked nothing like his first draft. Partway through, he checked the app and found a share profile from Amara Osei, right on schedule.
Amara found her value on her own, using the My Value App months before Reid ever asked. You can start any time.
© 2026 Torch Solutions Group, LLC